How do I speak to a person at DHL UK?

How do I speak to a person at DHL UK?

  1. Get in touch. Our Customer team are available to help you Monday to Friday 7am – 8pm, Saturday 8am – 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day. …
  2. 02476 937 770.
  3. Other ways to get in touch.

Why hasn’t DHL picked up my package?

Shipment not yet picked up by DHL.” when tracking my package with the tracking number provided? Please wait a few days and recheck the status. It usually means that your package is in the carrier’s warehouse, waiting for the next available flight.

How can I track DHL without tracking number?

Yes, it is possible to track the DHL parcel without a tracking number. To do this you need to go to the DHL website and enter the reference number owned by the shipper. All this information should be entered into the yellow box found on the right-hand side of the screen.

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How do I find my DHL shipment number?

Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop.

Does DHL have live chat?

What kind of support does DHL offer? Customer service team of DHL offers the following support channels: email, live chat, call center, social media support and self-service support.

What is DHL email address?

Official DHL communication is always sent from,,, or another country domain after @dhl. We never use @gmail, @yahoo or other free email services to send emails.

Why is my DHL package taking so long?

Delivery delays can be caused by events beyond the control of DHL, e.g. weather events, local disruptions like public holidays, customs or strikes. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop.

Why is my DHL tracking not updating?

If your package has already arrived in your country and the DHL tracking info has not updated since it’s arrival, it is likely because your package has been handed off from DHL to your local postal provider for the final leg of delivery. Sometimes DHL tracking will end, or “freeze”, once this hand off has occurred.

Do DHL text you before delivery?

Gone are the days when a recipient needs to wait in all day for a parcel to be delivered. With our email and text notifications, your recipient will receive a one-hour time slot on the morning of the delivery and a ‘You’re next’ text when they are the next stop on the driver’s route.

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What do DHL tracking numbers start with?

DHL eCommerce

Typically starts with GM, LX, RX or up to five letters. The ID length might vary from 10 to 39 characters.

How do I know when my DHL package will arrive?

Tracking online is the fastest way to check the status of your shipment(s). No account, no password required. You just need the waybill number(s). The tracking results provide real-time details of your shipment’s progress as it speeds through the DHL network.

Can you find an address from a tracking number?

We cannot obtain your address information with your tracking number. 17TRACK is an independent third party, which only provides tracking information. We are neither involved in shipping nor selling. Therefore, only the sender and their carrier who’s carrying your order would know the delivery address.

How do I track a DHL international courier?

Track Your Shipment
  1. Track Your Shipment. Enter your tracking number(s) Track. Enter your tracking number(s)
  2. DHL for Business.
  3. Logistics Solutions.
  4. Customer Service.
  5. …Less.

What is shipment number DHL?

DHL tracking numbers are a string of numbers that uniquely identify a package for domestic and international shipping. DHL eCommerce, DHL Express, and DHL Freight, all offer reliable end-to-end tracking.

How long does DHL take to deliver?

How long does DHL Express take? DHL international shipping times will vary depending on where you’re shipping to, but major destinations can be reached from the US in 4-6 business days.

Why is my shipment on hold DHL?

The “on hold” message is often an indication that your package has stopped moving entirely, and is staying in one place. It is usually due to a delay in the package’s journey. For example, if a border between countries is closed, your package will appear as “on hold” because DHL cannot get it through.

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Does DHL need a phone number to ship?

DHL is not a prefered carrier, why not using Fedex or UPS ? You can not provide the carrier with a phone number. DHL has regularly scheduled deliveries at most warehouses and their dispatchers have an account to allow them to contact Amazon through the carrier portal.

What time is DHL end of day?

6 PM
The end of the day for DHL is 6 PM local, and if your package hasn’t arrived by that you need to use the customer service number we mentioned a moment ago to figure out what’s going on.

How do I know if DHL text is real?

How do you recognize a real message from DHL? Emails from DHL are always sent from an email address ending in,, (or or @dhl. followed by another county domain. Hover your curser over the link (do not click!) and check if the sender’s address suddenly changes.

Can DHL be trusted?

Overview. DHL has a consumer rating of 1.38 stars from 479 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. DHL ranks 225th among Shipping sites.

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