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Can I get a refund if I’m Atol protected?
As long as your trip is protected, you will not lose out. We aim to refund you for the unused ATOL protected parts of your trip. You will need to establish the type of ATOL protected trip you were booked on. You will be required to complete a claim form.
What is covered under Atol?
ATOL cover means you are protected if you book a holiday with a single travel firm that includes: flights and accommodation (including on a cruise), or flights and car hire, or flights, accommodation and car hire.
Do you need Atol protection?
By law, every UK travel company that sells package holidays and flights is required to hold an Atol certificate, which stands for Air Travel Organiser’s Licence.
What does Atol stand for?
The ATOL scheme (which stands for Air Travel Organiser’s Licence) was introduced in 1973, as the popularity of overseas trips grew and it is run by us at the UK Civil Aviation Authority (CAA).
What happens if you are not ATOL protected?
If your holiday is not ATOL protected, the CAA will not be able to assist you and you will need to deal with the protection authority of that European country. Travel firms based outside Europe, for example those based in the USA, are required to hold an ATOL in order to sell flight inclusive holidays to the UK.
Do I need an Atol certificate to travel?
When you book an ATOL protected holiday, you should be given an ATOL Certificate by your travel business as soon as you pay over any money for the holiday – even if this is only a deposit. Your ATOL Certificate is proof that the holiday you have booked is protected by the ATOL scheme.
What is the benefit of Atol?
What are the benefits of ATOL protection? ATOL stops you losing money or becoming stranded abroad if the travel business you booked with collapses: If the business ceases trading while you are on holiday, the scheme will provide support to minimise disruption to your holiday.
Does Atol cover flight only?
Are flight-only bookings covered by ATOL? Generally speaking, no. ATOL protection only tends to cover package or adventure holidays (flights + accommodation, flights + car hire or a combination of all three).
How do I claim Atol protection?
Making a claim
The refund process is quite straightforward; ATOL Protected consumers should complete an ATOL Claim Form and provide the documents they have been issued with as evidence that they had a contract with a failed ATOL holder, along with the evidence of payments made.
Is Atol the same as travel insurance?
ATOL protection ensures your holiday is covered if the company you’ve booked it with goes bust. This helps to ensure that you aren’t stuck abroad if an issue happens while you’re away, for example. It’s important to stress, however, that ATOL protection is not a substitute for travel insurance…
How do I know if my Atol is protected?
To make sure your holiday is protected, look for the ATOL logo in your tour operator’s brochures, adverts and websites. Your tour operator or travel agent should also be able to tell you if ATOL protection applies.
What is the difference between Atol and travel insurance?
This is because ATOL protection covers the failure of your holiday organiser, whereas if you book elements of your trip directly with the supplier, travel insurance can cover the failure of that supplier, such as the ferry company or a firm running excursions.
Why do you need an Atol certificate?
All consumers who book an ATOL licensable product must be supplied with an ATOL Certificate. An ATOL Certificate is a consumer’s proof that the trip or flight is protected by ATOL. It tells them what protection they have and what to do if the ATOL holder or supplier fails.
Which is better ABTA or ATOL?
What is the difference between ABTA and ATOL? ATOL (Air Travel Organiser’s Licensing) sits alongside ABTA but is specifically designed to cover people who fly. Whereas ABTA covers rail, road, or sea travel holidays. Many ABTA tour operators also provide bonds to the Civil Aviation Authority under the ATOL scheme.
Is Atol protected enough?
If booked before 1 July 2018, you’ll have full ATOL protection which should cover you in the event of a firm going bust – though it doesn’t give you full legal protection to cover you if you don’t get the holiday you paid for.
Are flights booked directly with airlines Atol protected?
If you book a flight with an ATOL holder (either direct or through a travel agent) and you get an ATOL Certificate as soon as you make payment, your booking is protected if the ATOL holder fails and the ATOL holder is also obliged to offer a refund should the airline that you are booked with fail financially.
Why is Easyjet not Atol protected?
Atol was set up to underpin package holidays, nothing else. Flights booked direct with an airline still aren’t Atol protected by airlines because they don’t hold Atols. Atol protection was extended a few years and flight plus and flight only Atols were introduced.
Are Tui flights covered by Atol?
Our package holidays come complete with ATOL and ABTA protection, so you can rest assured that you’re financially protected, whatever happens. Plus, with our package holidays, everything from your flights to your transfers are taken care of – so, all you need to worry about is, well, nothing…
What does ATOL and ABTA protected mean?
ABTA stands for the Association of British Travel Agents, while ATOL stands for Air Travel Organiser’s Licence. ABTA only covers trips that involve trains, cruises and car travel when a provider goes bust or has mis-sold to you – not package holidays where flights are included; this is when ATOL protection is needed.
How long does it take to get an Atol refund?
We aim to acknowledge claims within 5 working days of receipt. If your claim is fully completed and we do not require any additional information or evidence, we aim to process your claim in a timely manner. Under normal circumstances, we estimate this to be 28 working days from receipt of your completed claim.